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PLEASE NOTE - SOME ATO PROCESSING DELAYS ARE EXPECTED IN EARLY 2010

“CHANGE PROGRAM NEWS

23 December 2009

I am writing today to update you on our plans to implement the new income tax processing system as part of our change program.

While we have made significant progress, there are some areas to focus on before we implement the new system. We will carefully track our progress between now and the end of January.

With you and your clients firmly in mind, we will only deploy a system when we are confident it is ready.

As we have previously said, we plan to temporarily stop processing income tax returns in the quiet January period while we move from the current system to the new one. This is based on our plan to start processing income tax returns in our new system from 8 February 2010. However, the final decision will not be taken on this until the end of January 2010.

Nevertheless, until we finalise our position it is likely that there will be limited access to portal information during January and no access over the Australia Day period - from midnight Friday, 22 January to 6am Wednesday, 27 January 2010.

This is the best window of opportunity we have to implement the new system as many of you will be taking a well-earned break and your industry representatives have told us this is generally a quiet time for your practices.

If your clients would normally lodge a business activity statement in February and expect a refund we also suggest you to lodge statements by 11 January to minimise the chance of any possible delay.

Implementing the new system carries significant risks. If we believe the risks are too great and we aren't confident of a successful deployment we will defer the new system until we are sure it can be implemented with less disruption. I will keep you informed of any change to our plans.

Visit 'Change program essentials' at www.ato.gov.au/changeprogram on our website for more information. The website contains information on specifics around how you may be affected, including frequently asked questions and updates.

Thank you for your support and understanding as we implement the biggest information technology release we have ever undertaken.”

David Butler
Second Commissioner of Taxation








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ITP has more than 250 offices throughout Australia and services almost 300,000 clients annually